What is Elanic?
How to use Elanic to sell?
Can I negotiate the price?
How to use Elanic to buy?
How can I opt for direct shipment?
I have the same product in different sizes and colors. Can I upload them at once?
How do I pack my products?
A product I sold was returned. What should I do?
How can I opt out of Direct shipment?
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I want to cancel my order.
I just bought something, how do I track it?
What payment methods does Elanic accept?
How can I save a product for later?
I spotted a conterfeit product, what should I do?
See all 12 articles
Should I share my contact information?
I found a objectionable listing on Elanic. What should I do?
A user is trolling / writing abusive language on my posts. What should I do?
How do I share a product I like?
How do I follow someone?
Returns and Cancellations
Can I get an exchange for the product I have returned?
What is the pickup process?
When are Refunds Provided?
How do I return my order?
I have changed my mind and would like to keep the product. What should I do?
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Accounts and Profile
How do I logout of my account?
I have an account, how do I sign back in?
Do I need a facebook profile to login on Elanic?
Can I have more than one Elanic Account?
Can I use Elanic account on multiple devices?
See all 8 articles
My friend signed up using my code but I still haven’t received my credits. Why?
How much is the minimal value to redeem a referral credits?
With whom can I share my referral code?
How long are the credits valid for?
I don’t want to buy anything on the app. Can I cash out my credits?
See all 6 articles
Safety and Privacy
I transact a lot on Elanic. Is my money safe?
Is all my content public on the app?
The delivery/pickup guy contacts me even after his work is done. What should I do?
Another user is asking for my number. What should I do?
Is my contact information protected?
See all 7 articles
Elanic wallet and payments
How can I cashout credits to bank account?
What is Elanic wallet?
How can I use my credits to place an order?
Where can I find my Credits?
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